Privacy policy

Responsible party

DTravel S.A.S., NIT 901682098-5, RNT 157699, is responsible for the personal data collected through this campaign.

Data we may collect

We may collect your name, WhatsApp or phone number, email, country, estimated travel date, number of travelers, chosen hotel, travel preferences and any message you choose to send us.

Meta may also provide campaign and form context when you submit an instant form or interact with our ads.

When we send you a quote through a personal link, we record when and how many times it is opened, the type of device (for example, phone or computer) and whether you tap the buttons to message us on WhatsApp, so we can follow up. We do not record your location.

We also measure anonymously how this page is used (sections viewed and quote form steps), without your name, phone or email, to improve it.

How we use the data

We use this information to answer your request, prepare and send your quote, confirm availability, coordinate hotels, tours, transfers and customer support, and measure campaign performance.

We do not sell lead data.

Who may receive the data

When needed to answer or operate your request, we may share relevant information with service providers such as hotel, transfer, tour, CRM, hosting, analytics or customer-support providers.

These providers should use the data only for the purpose related to your travel request.

Your rights

You may ask to know, update, correct, delete or revoke authorization for the use of your personal data, subject to applicable legal or contractual retention duties.

You can contact D'Travel through the same WhatsApp, Facebook, Instagram or campaign channel where you made your request.

Retention and security

We keep the information only as long as needed to manage the request, provide travel support, comply with legal duties and improve campaign operations.

We use reasonable administrative and technical safeguards to protect it.